Privacy Policy

Diamond Glass & Mirror UAE provides professional auto glass repair and replacement services. Our services include front windshield replacement, side-window glass replacement, rear-glass replacement, quarter-glass replacement, sunroof glass services, door-glass installation and mirror-glass replacement.

When you contact us, request a quotation, schedule a service or submit information through our website, we may collect:

• Your name
• Email address
• Phone or WhatsApp number
• Vehicle make, model and year
• Required auto glass service
• Preferred appointment date and time
• Service location within the UAE
• Photographs of damaged vehicle glass
• Your messages and quotation requests
• IP address, browser and device information

Your information may be used to:

• Respond to your enquiries
• Provide an auto glass quotation
• Confirm your vehicle and glass specifications
• Schedule inspections and appointments
• Arrange mobile auto glass services
• Communicate pricing and service availability
• Provide customer service and follow-up support
• Improve our website and services
• Prevent spam, fraud or misuse
• Meet legal and administrative requirements

When visitors leave comments on the website, we may collect the information shown in the comments form together with the visitor's IP address and browser user-agent information to assist with spam detection and website security.

An anonymized string created from your email address, sometimes called a hash, may be sent to the Gravatar service to determine whether you use that service. After approval of your comment, your profile picture may be visible publicly with your comment.

When you submit a contact form or quotation request, we collect the information you voluntarily provide. We use this information to understand your vehicle-glass requirements, provide an estimate and arrange the requested service.

Please do not submit passwords, banking information, identity documents or other information that is not necessary for your auto-glass quotation or appointment.

You may send us photographs of damaged windshield or vehicle glass to help our team identify the required repair or replacement. These photographs may be used to assess the damage, confirm the glass type and prepare a quotation.

When sending images, avoid including unnecessary personal information. You should also consider removing embedded location information such as EXIF GPS data before uploading images.

Our website may use cookies and similar technologies to provide essential website functionality, remember user preferences, improve website performance and understand how visitors interact with our content.

If you leave a comment, you may choose to save your name, email address and website in cookies. These cookies are provided for your convenience so that you do not need to enter the same information again when leaving another comment.

If you visit a website login page, a temporary cookie may be used to determine whether your browser accepts cookies. This cookie contains no personal information and is normally removed when you close your browser.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may use analytics and website-performance tools to understand how visitors use our website. These tools may collect information such as pages visited, browser type, device type, approximate location, referral source and time spent on the website.

This information is generally reviewed in aggregated form to help us improve website speed, content quality, navigation and customer experience.

Our pages may include embedded content such as Google Maps, videos, social-media content, images, customer reviews or external articles. Embedded content behaves in the same way as if the visitor had visited the external website directly.

These third-party websites may collect data, use cookies, add third-party tracking and monitor your interaction with their embedded content according to their own privacy policies.

Diamond Glass & Mirror UAE does not sell, rent or trade your personal information.

Information may be shared only where reasonably necessary with:

• Staff or technicians handling your requested service
• Website-hosting and communication providers
• Analytics and website-security providers
• Spam-detection services
• Professional advisers where required
• Government or legal authorities where required by law

If a user requests a password reset, the user's IP address may be included in the password-reset email.

We retain information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain business records, resolve disputes, protect website security and comply with legal or administrative requirements.

If you leave a comment, the comment and its metadata may be retained indefinitely so that follow-up comments can be recognized and approved without being held for manual moderation.

For registered website users, if registration is available, we may store the personal information provided in the user profile. Users may view, edit or delete their personal information, except for information that cannot be changed for technical or legal reasons.

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, misuse or disclosure.

Subject to applicable requirements, you may contact us to request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your information where legally permitted
• An exported copy of information associated with your account
• Withdrawal of consent for optional communications
• Information about how your personal data has been used

This does not include information we are required to retain for administrative, contractual, security or legal purposes.

Visitor comments and website-form submissions may be checked through automated spam-detection and website-security services.

Some technology providers may process information outside your country according to their own terms, safeguards and privacy policies.

Our website and vehicle-glass services are intended for adults and vehicle owners. We do not knowingly request or collect personal information from children through our website.

We may update this Privacy Policy to reflect changes in our website, services, technology, business practices or legal requirements.

Any revised Privacy Policy will be published on this page with an updated revision date.